The Nigerian Communications Commission (NCC) has directed telecommunications operators to simplify their tariff plans, bundles, and promotional offers. Issued on July 29, 2024, the directive titled “Guidance on the Simplification of Tariffs in the Nigerian Communications Sector” aims to make information about voice, SMS, and data services clearer and more accessible for subscribers.
Under the new guidelines, Mobile Network Operators (MNOs) are required to publish a detailed table of their tariff plans and bundles, including information on features, add-ons, prices, opt-in/opt-out procedures, renewal terms, and rollover policies. This measure follows consultations with industry stakeholders and data analysis on consumer needs.
The key goals are to reduce tariff complexity, ensure transparency and fairness in promotional offers, protect consumer interests, and foster fair competition by standardizing tariff structures.
Operators must also provide detailed information about their tariffs, such as plan names, prices, validity periods, call rates, data speeds, and fair usage policies. They can keep existing bonus-based plans until December 31, 2024, to transition subscribers to simplified plans.
Additionally, MNOs must present tariffs in a clear and user-friendly format, including full disclosure via Unstructured Supplementary Service Data (USSD). Stand-alone data bundles must be offered at fair prices, and promotional bonuses must be transparently stated. Operators are also required to meet Key Performance Indicators (KPIs) as per the Quality of Service (QoS) Regulations. |
For more information,Kindly click here: Official Announcement |
