The Telecommunications Regulatory Authority reported receiving approximately 4,000 complaints about telecommunications and postal services from January to June 2024, with a resolution rate of 92%.

Of these, 2,511 complaints were about Internet services, 1,437 about mobile phone services, 37 about landline phone services, and 22 about postal services. Complaints can be submitted through various channels including a toll-free number (117000), email, social media, and the Authority’s website, which is connected to an automated complaint tracking system.

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