The National Telecom Regulatory Authority (NTRA) and the Consumer Protection Agency have signed a protocol to enhance cooperation in protecting telecommunications users’ rights. The agreement includes the launch of a joint digital platform for complaints, which will streamline the process of data exchange and complaint resolution through an automated system. The protocol also aims to establish a framework for joint action against practices that harm user rights, as well as develop an action plan to educate users about their rights and duties. A joint executive committee will oversee the implementation of the protocol.

NTRA CEO Eng. Mohamed Shamroukh emphasized that the agreement will improve the efficiency of telecom services in Egypt, ensure faster response times, and promote digital transformation. He also highlighted the role of the Consumer Protection Agency’s infrastructure in raising user awareness.

The Consumer Protection Agency’s Chairman, Mr. Ibrahim El-Sejiny, stressed that the protocol would help address consumer complaints more effectively and improve coordination between the two bodies. Over the past 15 years, the two agencies have collaborated closely, with an annual average of 1,600 complaints related to telecom services, boasting a 99% resolution rate.

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