The National Telecommunications Agency (Anatel) received this month the first place in the customer service quality category of the Good Regulatory Practices Recognition contest of the Latin American Forum of Telecommunications Regulatory Entities (Regulatel). The recognition to the Agency was the result of gains for consumers resulting from the Anatel Consumidor application, launched in November 2019.

The Brazilian project competed with initiatives presented by the regulators of Colombia, Costa Rica, Mexico, Paraguay, Peru and the Dominican Republic, which, for the most part, also dealt with ways of digitizing dispute procedures and how to use complaints for the decision-making. In the quality of service to users category, the award went to the Federal Institute of Telecomunicaciones (IFT), of Mexico.

According to a speech by Anatel’s president, Leonardo Euler de Morais, at the XXIII Plenary Assembly of Regulatel, the Agency “has been working tirelessly to provide Brazilian society with a service compatible with the importance and size of our market. Satisfying satisfactorily a universe of more than 200 million consumers is not a simple task ”.

He recalled that “through the Anatel consummator platform, the Agency was able to implement a friendly and easy-to-use tool, which allows consumers to evaluate the response given by their provider to their complaints”