The Telecom Regulatory Authority of India (TRAI) has issued a directive mandating access providers to disconnect and blacklist unregistered spam callers under the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018. This new enforcement measure aims to tackle the pervasive issue of unsolicited commercial communications and protect consumers from spam calls.

Under this directive, access providers—such as telecom operators and service providers—are required to take the following actions:

Disconnect Unregistered Callers: Immediately cut off the service for entities identified as making spam calls without proper registration or compliance with regulatory standards.
Blacklist Offenders: Place these unregistered callers on a blacklist to prevent them from making further unsolicited calls, thereby curbing repeat offenses and reducing the overall volume of spam.
This initiative is part of TRAI’s ongoing efforts to enforce compliance with the TCCCPR, 2018, which aims to regulate and minimize unwanted commercial communications while safeguarding consumer interests. By implementing these measures, TRAI seeks to enhance the effectiveness of spam control mechanisms and improve the quality of communication services for all users.

For more information,Kindly click here: Official Announcement